Frequently Asked Questions

Product information

• What is the difference between the Black Diamond Power model and the Double Black Diamond Control model?

Both paddles are thermoformed with our (World First) carbon fusion edge technology.  This results in these paddles having more power than traditional paddles – yet with still great control.  The main difference between the Black Diamond Power and the Double Black Diamond Control paddles is the face material. The Black Diamond Power uses a Toray Raw Fibreglass face (a World First innovation), which provides amazing NEXT LEVEL power and pop. This paddle is HOT – and may take some adjustment if you are coming from a traditional soft paddle. The Double Black Diamond Paddle has a Toray T700 raw carbon face. The T700 carbon provides superior control and is an easy transition coming from any other type of paddle. Both paddles use Toray materials, a high-quality superior robustness and longevity materials compared to other brands that are supplied by Toray Industries, a globally recognized Japanese manufacturer and specialist in composite materials.  

• What is the difference between the 14 mm Double Black Diamond and the 16 mm Double Black Diamond?

The 14 mm Double Black Diamond will add more pop and power, while the 16 mm Double Black Diamond will give you more control.  The 14 mm Double Black Diamond will also provide faster hand speed through the air. Let us mention that these differences are subtle. 

In terms of power the 14 mm fits between the Black Diamond 16 mm Power model and the Double Black Diamond Control 16 mm model. Below you will find a table summarizing the differences between our models.

• Does Six Zero offer different handle sizes?

No. As for the circumference of our grips, all our paddles have a grip circumference of 4.25 in. As for the length of our grips, the Diamond Series have a grip length of 5.5 in. while the Gem Series have a grip length of 5.6 in. 

• Can I request a special weight for my Six Zero paddle?

No. All our paddles have a standard weight depending on the series you choose. The Diamond Series paddles have an average weight of 8.1 oz while those of the Gem Series have an average weight varying between 7.8 oz and 8.2oz. 

• What is the average lifetime of pickleball paddle?

How long your Six Zero pickleball paddles last will depend on frequency and intensity of play but also how you care for it. But as with anything, there are wear and tear components. In general, paddles last from Six months to 2 years but with the frequent developments of new technologies being implemented, old paddles may need to be replaced with newer ones every year. The grip is another item that over time may need replacement. It’s easy to replace but it might be a good idea to protect it with an over grip.  We invite you to take a look at Six Zero Over Grips made from top quality cushioned leather. 

• How do I care for my Six Zero pickleball paddle?

First, keep the face texture of your paddle clean by simply using as needed our Six Zero Cleaning Rubber. Second, avoid extreme temperatures. Leaving your paddle in a hot or cold car for a long period of time can affect its performance and lifespan. Third, the edge guard of your paddle can be cleaned with a glass cleaner and lint-free cloth and/or protected with an edge tape. Finally, don’t worry about seeing the graphics wear over time. It’s normal with a sport where you make constant contact with a hard ball. The performance of your paddle will not be affected by this. 

• Why does my Six Zero paddle look dirty or after use?

Six Zero paddles are constructed with a textured face which provides next level spin, but it can be challenging to keep it clean. Ball fibres and residue can accumulate in the face texture of your paddle over time. This is totally normal. We recommend using as needed the Six Zero Cleaning Rubber that can clean and remove this residue and make your paddle look brand new.   

• What does Six Zero do to ensure compliance with USAPA standards?

Rest assured Six Zero paddles are USA Pickleball approved and continuously maintain that status. Our company takes all possible means to ensure that our equipment meets all USA Pickleball requirements. 

Demo Sets

• Does Six Zero offer demo paddles?

We provide demo paddles through out network of Ambassadors and coaches.  We also offer demo sets to wholesalers and resellers.  You may email support to locate the nearest demo paddle near you. 

Pre-order

• What is a pre-order and when can I expect my paddle delivered?

Due to strong demand every factory run to date has sold out before reaching our warehouse facilities. A pre-order is when you place an order and reserve stock that has yet to arrive to our warehouse. Our website will clearly state expected delivery times on pop-ups, website header bars, and product pages. The delivery times are subject to factory scheduling and shipping dates may be slower or faster than forecast. Once the shipment reaches our warehouse, we require a few days to process orders before delivery using 2-day shipping. 

Order

• Do I need an online account to make online purchases on your site?

No. You don’t need an account to buy products from Six Zero although it offers additional benefits like access to your purchase history, the ability to save your complete contact information and information related to your payment method which will facilitate your future purchases. 

• What payment methods Six Zero accept?

Six Zero accepts Visa and Mastercard credit cards as well as PayPal, Shop Pay and Google Pay payments. 

• Will I be charged sales taxes?

Sales taxes depend on delivery destination. If you don't see tax added to purchases made from Six Zero, it does not mean that Six Zero's products are exempt from sales tax in your country. Laws vary from country to country and many require buyers to declare all products tax-free at the time of purchase. Accordingly, it is your responsibility to ensure that you pay any sales taxes due, if any. Check with the competent authorities in your country. 

• Can I change my order?

No. Due to the processing requirements of our order and shipping management system, Six Zero cannot make any changes or additions to your order once it has been placed.

• Are there Six Zero gift cards?

Yes. Several choices of Six Zero Gift Card amounts are available. It’s the perfect gift for your loved ones that they will enjoy for years to come.  

 Delivery 

• How much does delivery cost?

Six Zero is proud to offer free shipping worldwide from our USA and Australian distribution center's to all our valued customers. Allow for 1-2 weeks for us process your order during busy periods.  We use FedEx premium postage in the USA for domestic shipping and standard international postage. Both services provide tracking.  

• How will I know my order has been shipped?

Once the transaction is completed, Six Zero will send you a confirmation email with a tracking number allowing you to track your package at each step prior to receipt.  

• Is my signature required to confirm home delivery?

No. The customer's signature is not required for delivery of packages shipped by our partner carriers. The carrier will leave the package in front of the house or near the front door.   

• Are shipped items covered by insurance?

There is no insurance on shipping and items stated “Delivered” but not received by the client are not the responsibility of Six Zero. 

 Pick up in person 

• Is it possible to pick up my order in person?

International customers (including USA) – No. 

Australian customers - Yes. Simply phone Six Zero at +61421613032 for pick up details. Your order should be ready within 24 hours. Remember our warehouse is located on the Sunshine Coast, Queensland, Australia. 

• Can I pay for my order in person at the time of pick up?

No. All transactions with Six Zero require you to pay online. 

• What should I bring when I pick up my order in person?

Please bring a printed copy of your invoice. The employee from Six Zero who will greet you will ask you to show photo identification. 

 Warranties and Returns

Please refer to our detailed Warranty and Return Policy guidelines.

• Can I return an item because I don't like it?

Yes. Six Zero offers the possibility to return it to us within 30 days from the original purchase date for a refund excluding shipping costs if applicable. Please note you’re responsible for return shipping costs incurred on all returns or exchanges and can select whichever carrier is convenient, although we recommend using a trackable shipping method to ensure delivery of your return. All items must be in as new/unused condition, and contain all original packaging and accessories. 

• Are Six Zero paddles guaranteed?

All Six Zero paddles have a limited Six Month warranty against manufacturer defects and workmanship of the paddle. There is a 120-day warranty on core materials, deformation and delamination. Please note that your paddle should be registered within the first 14 days of purchase and the warranty is only valid to the original purchaser upon presentation of proof of purchase. 

For more details on our warranty, we invite you to consult the Warranty and Return Policy section of our website. 

• How do I register my new Six Zero paddle?

To activate your warranty, you can register your new Six Zero paddle online using our Paddle Registration form. 

• You cannot find an answer to your question in our FAQ?

In this case, just use the form in the Contact Us section. We will respond as soon as possible. For our French-speaking customers, we will be happy to answer you in your language. Just send an email to support@sixzeropickleball.com

Community

For inquiries related to donations, tournament sponsorships, fundraising, giveaways and any other community-related activities please contact::  community@sixzeropickleball.com