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Shipping Protection by Route
81 reviews
- Enjoy free shipping on orders over $85! Please note, import duties or taxes are not included (E.g. Canada)
Standard Lead Times for Orders:
Orders are typically processed within 1-3 business days.
Please note: Processing times may be extended during holiday periods due to high order volumes.
Add Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.
Visit route.com/sustainability to learn more.
Free Shipping on all Orders Over $85
Enjoy seamless shopping with free shipping on all orders over $85! Please note, import duties or taxes are not included in this offer (e.g., for shipments to Canada).
Express Shipping available for $20 in USA and Australia.
Secure Your Shipments
For added peace of mind, secure your purchase with Route shipping insurance at checkout. This service provides protection against lost, damaged, or stolen packages, ensuring your items arrive safely.
Why Our Shipping Stands Out
- Fast Processing: Orders are processed within 1-4 business days.
- Global Reach: We ship from our warehouses in Australia and the USA, reaching customers worldwide.
- Trusted Carriers: We partner with Australia Post, TNT, UPS, USPS, and FedEx to ensure your items arrive safely and on time.
Shipping Times and Costs
- Domestic Shipping: Expect your package within 5-7 business days after shipping.
- International Shipping: Packages typically arrive within 7-14 business days after shipping.
- Flat Rate Shipping: Standard shipping is free for orders over $85.
Tracking Your Order
Once your order is shipped, we'll send you an email with the carrier details and tracking information so you can follow your package’s journey to your doorstep.
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David P. (San José, CR) Ordered on feb 9th and it is now March 4th. Past the delivery window now. They make some excuse why it is not delivered. Bought the delivery protection service and it has been useless, I do not reccomend. I will be purchasing other brands in the future, for sure.
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Kristin R. (New Bern, US) This paddle is amazing! It allows me to drive, spin and dink exceptionally well. There is no vibration on my arm and my two handed backhand drive has never been better thanks to the elongated grip.
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William F. (Vernon, CA) Met Jon Bye (6.0 sales rep) on court. He had selection of paddles we trialled. Great guy, great product. Ordered on line. Double Black Diamond paddles arrived, well packaged, early, and zero hassles. Couldn,t have been better service.
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Thomas W. (Detroit, US) I received my paddle on time. Everything was perfect. Thank you.
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Sharon J. (Houston, US) I love love love my paddle!!!!!!!!!!!
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David M. (Miramar Beach, US) I like the length of the handle. has a large sweet spot . i can feel the ball when it hots and has a great sound .
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Melisa B. (Las Vegas, US) Customer service was fast and I felt heard. Would definitely use insurance again, as they provide that extra level of reliability.
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Tracy C. (Eureka, US) I couldn’t choose just one paddle, so I bought two - double black diamond & the Ruby. I have played with both paddles and I love using the Ruby for indoors play. The DBD works very well for outdoor play. Both paddles have helped to up my game!
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C. (Austin, US) My son is in his 30's and carries his 3 paddles and all his gear in a duffle bag, so I thought I would get this bag. He loved it. It has a ton of space, can be worn like a backpack and would fit as carryon the plane. It was very good quality and seems very durable. Glad I got it for him.
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Jo A.Q. (Singapore, SG) Just wondering if I really needed this as the paddle comes w a tracking from Australian post to Singapore
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